Privacy Policy

Effective Date: 12 July 2026

Booked by Design by Charis White Celebrant & Co (“Booked by Design”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services or become a client.

1. What information we collect

We may collect personal information including:

• Your name
• Email address
• Telephone number
• Business name
• Website address
• Social media handles
• Billing and payment information
• Information you provide in enquiry forms or questionnaires
• Project requirements, branding preferences and design information
• Communications between you and us
• Any other information you choose to provide.

We may also automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Website pages visited
• Date and time of visits
• Referring websites
• Cookies and website analytics data.

2. How we collect your information

We collect information when you:

• Submit an enquiry through our website
• Contact us by email, phone or social media
• Complete questionnaires or project forms
• Book our services
• Subscribe to newsletters or marketing communications
• Participate in surveys or promotions
• Browse our website using cookies and analytics technologies.

3. Why we collect your information

We collect personal information so we can:

• Respond to enquiries
• Provide website design, branding and digital services
• Manage projects and communicate with clients
• Prepare proposals and invoices
• Improve our website and services
• Send service updates or marketing communications (where you have consented or where permitted by law)
• Meet our legal and accounting obligations.

4. Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us understand how visitors use our website, remember preferences and improve website performance.

You can disable cookies through your browser settings, although some features of our website may not function correctly.

We may use services such as Google Analytics and other website performance tools to help us understand website usage.

5. Third-party services

To deliver our services we may use trusted third-party providers, including:

• Website hosting providers
• Email service providers
• Payment processors
• Customer relationship management (CRM) systems
• Website analytics providers
• Cloud storage providers
• Project management software
• Domain name registrars
• Website security and monitoring services.

These providers may store or process information on our behalf.

6. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information where necessary to:

• Service providers assisting us to operate our business
• Professional advisers including accountants, lawyers or insurers
• Government agencies where required by law
• Other parties where you have provided consent.

7. Overseas disclosure

Some of our technology providers may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is protected and handled appropriately.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include secure passwords, restricted access, reputable cloud providers and industry-standard security practices.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and correction

You may request access to the personal information we hold about you.

If any information is inaccurate or out of date, you may request that it be corrected.

To make a request, please contact us using the details below.

10. Marketing communications

Where permitted by law, we may send newsletters, updates or promotional material.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Links to other websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Children’s privacy

Our services are intended for adults and business owners. We do not knowingly collect personal information from children.

13. Complaints

If you believe we have breached your privacy, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

15. Contact Us

Booked by Design by Charis White Celebrant & Co

Email: hello@bookedbydesign.com.au

Website: www.bookedbydesign.au

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us and we will be happy to assist.